Question 1

What is the return policy for items purchased?

Accepted Answer

We offer a 14-day return policy starting from the day you receive your order. To be eligible for a return, the products must be in the same condition as when they were received—unused, in their original packaging, and accompanied by any free gifts included in the order, which must also be returned in their original condition.

Please note that while we strive to make our return process straightforward, customers are responsible for any materials required for the return and the associated shipping costs. To make your return request, please send an email at info@thebohoatelier.com (mailto:info@thebohoatelier.com)

Once we receive and confirm that your order is eligible for return, you will be automatically refunded in the same payment method you previously choose at the checkout and an email confirmation will be sent.

Question 2

How long does it take to process a refund for a returned item?

Accepted Answer

Once a refund request has been processed on our end, the credit card refund can take several days to fully complete as it must go through the credit card networks. Depending on your credit card issuer and the merchant, the refund process generally ranges between five to 16 business days.

We appreciate your patience during this time and recommend checking with your credit card issuer for additional information on their specific processing times.

Question 3

My package was marked as "delivered," but I didn't get it. What should I do?

Accepted Answer

When the tracking tool indicates that a package was successfully delivered, it means the item arrived as addressed. However, some addresses do not have deliveries directly to your door. To ensure you find your package, please check additional locations that are commonly used for deliveries such as a mail room, community mailbox, front desk, or a designated safe drop location. If after checking these locations you still cannot find your package, please contact our customer service team at info@thebohoatelier.com (info@thebohoatelier.com)for further assistance.

We do not issue replacements/refunds on items that have been marked as 'delivered' by postal services or are unclaimed due to unpaid customs. If your tracking information indicates that the package has been delivered but you did not receive it. Please contact us immediately.

If after following these steps you still cannot locate your package, please reach out to us at info@thebohoatelier.com w(info@thebohoatelier.com)ith your order number and details of your package within 7 days from the date that the package was marked as “delivered” by your postal service.

Question 4

How can I stock candles in my shop or place a large order for an event?

Accepted Answer

Yes totally!

If you are interested in stocking our candles in your shop you can contact us here.(info@thebohoatelier.com)
Whether you want to place a large order for an event (wedding, baby shower, party favors, corporate gifts, etc.), simply contact us and let us know the designs and quantities you are interested in as well as the deadline. Someone from our team will get back to you with a bulk discount price.

Question 5

Why are parabens or phthalates harmful?

Accepted Answer

We prioritize the health and well-being of our customers by ensuring all our products are free from harmful chemicals such as parabens and phthalates.

Parabens are often used as preservatives to increase the shelf life of products like candles, while phthalates help bind different fragrances together. 
However, the National Institute of Environmental Health Sciences has found that phthalates are known endocrine disruptors, which can cause various health issues. (https://www.niehs.nih.gov/health/topics/agents/endocrine)Consequently, we choose only high-quality, safe ingredients for our products to provide you with safe and delightful experiences. 
If you have any further questions about our ingredient policies or product safety, please feel free to reach out to us.

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