Shipping & Return Policy

Returns & Exchanges

We want you to love your purchase as much as we loved creating it. If you are not completely satisfied, we offer a hassle-free return and exchange process within 7 days of delivery.

Reverse Pick-ups: We offer convenient reverse pick-up services. A flat shipping fee of ₹100 will be deducted from your total refund amount per order, regardless of the number of items returned.
Pick-up Logistics: Our courier partners will attempt to pick up your package twice. If the pick-up is unsuccessful, we kindly request that you ship the package back to our warehouse address. Please note that reverse pick-ups are subject to courier availability in your specific pincode.
Condition of Items: To be eligible for a return, products must be in their original, unused condition as they were received. We are unable to process refunds for items that show signs of wear or damage.
Shipping Fees: Please note that original shipping charges are non-refundable.

Please Note: All of our creations are carefully inspected to make sure they meet our quality requirement. As our products are all individually handmade in small batches, slight imperfections, color variations & air bubbles might appear by nature. Theses are not considered a fault but a unique feature to each of our creations and won't affect, in any way, the normal use of the product.

Refunds & Cancellations

Once we receive your returned shipment and verify its condition, we will process your request within 1-2 working days.

If not already shipped, cancellation are accepted within 24 hours of the moment you placed your order. This also applies for unforeseen cancellation. If your order was cancelled, you will receive a full refund.

Once it has been refunded on our end, refund can take several days to process. Depending on your bank, the refund can take between five to 16 business days.

Damages & Issues

You must inspect your order upon reception and contact us within the next 48 hours if the item is defective, damaged or if you receive the wrong item. You must provide a description of the damage and photographic evidence to info@thebohoatelier.com.

Please note that as our items are handmade, slight imperfections and color variations may appear by nature. For more information, please visit our FAQ.

We are not responsible for parcels that are left outside in the heat, cold or rain for a long period of time.

Lost & Stolen Parcels

Once your order has been shipped, we cannot accept responsibility for any lost or stolen parcel.

We do not issue replacements/refunds on items that have been marked as 'delivered' or are unclaimed due to unpaid customs. If your tracking information indicates that the package has been delivered but you did not receive it. Please contact us immediately.

To qualify for an insurance claim for loss packages, customers must have purchased a tracked shipping service. Please reach out to us at info@thebohoatelier.com with your order number and details of your package within 7 days from the date that the package was marked as “delivered”.

Parcels Returned to Sender

The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery and there is no refund possible. If there is postal fees that needs to be paid upon reception of a parcel that is returned to sender, The Boho Atelier won't accept these fees and therefore will refuse to get the parcel back.

Please note that our returns, damages and issues policies only applies to orders shipped within India.

Get In Touch

Need help?

Fastest Response: Send us a message on Instagram @the_bohoatelier within business hours (10 AM - 6 PM)
Support Portal/Email: You can also reach us via email at info@thebohoatelier.com
Note: Queries received outside of business hours or on Sundays will be prioritized the following working day.